FAQ List

General FAQ

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E-mail：support@rinecopo.com
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What are the typical uses of RINECOPO products?

RINECOPO products are primarily used in home, business, outdoor activities, and emergency backup power scenarios. Whether you need a backup power source for home appliances or require one during camping or outdoor adventures, RINECOPO's solar power stations and portable power stations can meet these needs.

What are the key features of RINECOPO products?

RINECOPO products have the following key features:

  • High capacity and power output: For example, RINECOPO's portable power stations provide powerful output, making them suitable for a wide range of electrical devices.
  • Portability: These power stations are lightweight and easy to carry, making them perfect for outdoor use.
  • Solar compatibility: Several products support solar charging, making them an ideal choice for areas where traditional power sources are unavailable.
  • Multi-device charging: Many products can charge multiple devices simultaneously and support fast charging.

Are RINECOPO products durable?

Yes, RINECOPO products undergo strict quality control and are made with high-quality materials and advanced technology, ensuring durability in various environments, especially performing well in harsh outdoor conditions.

How is RINECOPO's after-sales service?

RINECOPO offers a comprehensive after-sales service system, including free repairs and replacements within the warranty period. Customers can receive technical support and problem resolution through official customer service channels.

How to purchase RINECOPO products?

You can purchase RINECOPO products through its official website, authorized dealers, or other e-commerce platforms such as Amazon, eBay, and more. If you are a distributor, you can contact the RINECOPO sales team directly to obtain wholesale prices and custom services.

Do RINECOPO products meet international standards?

Yes, RINECOPO products comply with several international certification standards, including CE, RoHS, and FCC, ensuring they meet global safety and quality requirements.

Power Bank FAQ

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E-mail：support@rinecopo.com

Why is the charging capacity of my power bank lower than expected?

Due to inefficiencies in the battery cells and circuitry, energy loss during the charging process can result in a capacity reduction of 30% to 45%. A fully charged Anker 25,000mAh power bank typically provides about 13,750 to 17,500mAh of usable power.

How do I estimate the number of charges for my device?

To estimate the number of charges, use the following formula: (Total capacity of the power bank × 0.65) ÷ Device battery capacity. For example, a device with a 3,349mAh battery can be charged approximately 4.8 times from a 25,000mAh power bank.

How long does it take to fully charge the power bank?

The charging time depends on the power of the charger and the ambient temperature. When using a charger with a power of 100W or higher at 77°F (25°C), it typically takes about 2 hours to fully charge the power bank.

Does it support passthrough charging?

Yes, the power bank supports passthrough charging. However, it requires a charger with a rated power of 20W or higher, and the input power must exceed the output power to enable this feature.

Is it normal for the power bank to display "No Charging Mode"?

Yes, this is normal. When the power bank discharges at a high power, its temperature increases. As a safety measure, the protection mechanism temporarily delays charging until the temperature drops, but it will continue discharging during this time.